Senior Supportability Engineer (LDW)

Ultra Electronics Command & Sonar Systems - Loudwater

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Senior Supportability Engineer

Purpose of Role

Ultra Electronics Command & Sonar Systems (UECSS) has an exciting opportunity for an Integrated Logistics Support (ILS) / Supportability Engineer seeking a new challenge. We pride ourselves on developing long term relationships with our customers, providing support for equipment throughout its design life and often beyond.

Our ILS team provides supportability and support solutions consultancy to Ultra’s project, sales and technology teams. We maximise our customers’ capabilities by ensuring our products are supportable and supported at optimum Whole Life Cost.

This is an opportunity to grow your career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems, including the world’s first Integrated Sonar System and the market-leading fully digital Hull Mounted Sonar, S2150.

We will challenge and support you in equal measure to nurture your potential as an engineer and will support you in working towards the requirements of Chartership with your chosen institution. We will give you the chance to utilise and build your skills across all of the ILS disciplines, including Reliability & Maintainability, Human Factors, Training, Lifecycle Engineering, Support Solution Design and ILS Management.

Key Responsibilities

Working under the mentorship of the ILS Functional Team Lead, you will apply sound engineering judgement to ensure products are developed to be supportable, develop the support solution and acquire the necessary resources for support.

No two days at Ultra are the same, but your responsibilities will include:

  • In coordination with the Project Manager, tailoring the scope and scale of ILS activities to meet the User, Customer, and Ultra’s requirements
  • Working collaboratively with designers to improve the reliability, maintainability and usability aspects of Ultra’s designs.
  • Developing the optimum support solution for each customer, within the context of a wider product and capability roadmap.
  • Building the Whole Life / Through Life Cost Model to inform the overall business case for new product developments in partnership with the Project and Capability Management teams
  • Identifying the factors that drive cost throughout the lifecycle of a product and the levers that influence those cost drivers.
  • Eliciting and deriving support requirements and proposing verification methods for each requirement.
  • Developing supportability cases and conducting analysis to provide progressive assurance of support solutions.
  • Performing reliability modelling and undertaking maintainability analysis to optimise support arrangements.
  • Assessing the human element of systems, including assessing the potential for human error as a contributor to system failures.
  • Assisting with the identification and mitigation of hazards through system hazard analysis.
  • Formulating and implementing the obsolescence strategy for a product line.
  • Supporting the continuous improvement of processes, policies and procedures.
  •  Collaborating with our sales & marketing team to implement strategies for growing our support business

  Skills, Qualification and Experience

A dynamic, professional, engineer with experience within a high technology or regulated industry, you will:

  • Hold a Bachelor’s or higher degree in a Science, Technology, Engineering or Mathematics discipline or have equivalent experience.
  • Have experience as a practitioner in at least one of the following areas, with exposure to the others:
    • Operational Analysis & Whole Life Cost Modelling – Business Case Analysis, COIEAs, Availability Trade-Off Analysis, etc.
    • Reliability & Maintainability – Reliability Prediction, RBDs, FTAs, FMEAs, Robustness Growth, MTAs, Zonal Analysis, FRACAS/DRACAS, etc.
    • ILS Requirements Management and Progressive Assurance, including Logistics Demonstrations
  • Hold or be cable of achieving Security Clearance (SC) or higher with no caveats.
  • Possess a full driving license. This role is office based with occasional travel across Ultra sites and to customer and supplier locations.

Personal Attributes

A natural team player who seeks to build consensus in order to achieve your personal and professional goals, you will:

  • Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
  • Work to resolve conflict wherever it arises, promoting harmony within the team
  • Have a clear focus on the future, with the ability offer long term insights to guide today’s designers in producing products that can be supported throughout their lifetime.
  • Possess excellent communication skills and display the empathy and skill to adapt your communication style in response to others’ needs.
  • Be capable of actively growing your network across the business, building trusting relationships and positively influencing others in order to deliver upon your objectives.
Job Reference: MAR20190569
Salary: Competitive
Category: Engineering
Contract: Permanent - Full Time
Closing Date: January 31, 2020

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Application Process

Here's a breakdown of what to expect during the application process for this role:

Once we’ve received your application, we expect to have it reviewed and responded to as quickly as possible.
Please make sure when applying that you provide us with up to date and correct contact details.
Some roles within Ultra may need you to complete a test during or before the interview process. We will let you know following your application.
You can see and manage your application history via the applicant gateway. Please check your email for details once you have applied for a role.

Ultra Electronics Command & Sonar Systems

Welcome to Ultra Electronics Command & Sonar Systems, part of the Ultra Electronics Group, we are a UK-based solutions provider and systems integrator that operates in the Defence and Aerospace markets, where we deliver world-leading products, solutions and services to both national and international customers.

Working at Ultra is helping me develop the skills which will lead me to possess the technical aptitude and leadership abilities to function as a project lead or enter into a managerial role.

… After graduation, my job search focused on finding work and I focused on the defense sector. While looking at Ultra, it was clear they were a company I wanted to learn more about to discover where I might fit in.

In my first impressions, it was the people who convinced me to join. Everyone seemed to feel they were part of a team, working together to produce successful products.

My co-workers are glad to teach what they know and explain their work, as Ultra has a great atmosphere for learning informally. The technical knowledge I’m applying, along with the communication and teamwork here, allow people to express their knowledge and use it towards successful projects.

Working at Ultra is helping me develop the skills which will lead me to possess the technical aptitude and leadership abilities to function as a project lead or enter into a managerial role…

April - Mechanical Engineer (USA)

UK UltraSelect Benefits

As a UK employee you are offered company paid life assurance and membership of a contributory pension scheme as part of UltraSelect, the Group's flexible benefits scheme. Each year Ultra offers a SAYE scheme for all employees. UltraSelect offers important benefits flexibility for all UK employees by giving you the opportunity to consider how you wish to receive your benefits package from the company.

Up to 4x life assurance pension
Private medical insurance
Dental plan
Health screening
AESOP (All Employee Share Ownership Plan)
Holiday flexibility
Retail vouchers
Childcare vouchers
Salary Sacrifice for Cars scheme