CSS IT Support Engineer

Ultra Electronics Command & Sonar Systems - Loudwater

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Business:   Command & Sonar Systems

Location: Loudwater

IT Support Engineer

Job purpose:

To assist the IT Team Leader with all aspects of IT support and requirements for an efficient and proactive department. To investigate ideas and provide innovative, cost effective solutions to meet the business’ requirements.

Key responsibilities:

  1. To provide support for the user base for all hardware/software and communication products used, adhering to the agreed SLA at all times.
  2. To maintain Software / Hardware assets. This will include the registering of new software and hardware assets and ensure compliancy. To provide regular reports to the IT Team Leader and those that need them.
  3. To install, upgrade and support desktop applications, hardware and operating systems.
  4. To provide 1st and 2nd line support on all servers across the infrastructure this will include both physical and virtual implementations.
  5. To provide 1st and 2nd line support for all networking components, i.e. switches, cabling and associated peripherals. This shall also include but not limited to basic software configuration and fault diagnosis of these components.
  6. To plan, manage and assist with office moves, ensuring all IT equipment is disconnected and reconfigured in accordance with the requirements.
  7. To administer the backup software, amend backup and carry out restores in line with the backup and restore procedures.
  8. To administer remote access infrastructure, checking logs, password resets and account management in line with the appropriate security procedures and work instructions
  9. To administer web and email content filtering, re-categorising web sites, checking and releasing held emails
  10. To be conversant with IT security and provide support including antivirus and peripheral access management and end point protection
  11. To produce documentation, procedures and technical notes.
  12. To provide support and maintenance for IP telephony or where necessary telephone systems in line with office requirements.
  13. Regularly run hardware and software audits and ensure that the business maintains legal conformance.
  14. To assist UECSS in supporting all business systems.
  15. To ensure that the work areas and equipment are maintained in a clean and tidy state.



  1.  Customer focused, Good team player, Good communicator, Self motivator
  2. NVQ/HND in Computing or Engineering-based discipline.

  3. knowledge of current Microsoft Operating System – Windows 7 and 10 and Microsoft Office

  4. Minimum of 2 years’ experience within an IT Support function
  5. Ability to prioritise work against SLA

  6. Hardware knowledge of HP & Dell Desktops/Laptops
  7. Ability to work as part of a team and on own. Complete projects with minimal supervision

  8. To be able to physically move equipment if and when required around building.

  9.  Driving License

  10. Ability to work at 2 locations Loudwater and Greenford 


Hours per week:




Job reference:


Closing date for application:


Your CV and covering letter should be forwarded to or call the UECSS Recruitment Hotline – 01628 538252

Ultra Electronics is committed to career development both within and across all businesses. If you are interested in the vacancy listed above, please speak to your Manager or local HR contact in the first instance.

Job Reference: FEB20199425
Salary: Competitive
Category: IT
Contract: Permanent - Full Time
Closing Date: July 22, 2019

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Application Process

Here's a breakdown of what to expect during the application process for this role:

Once we’ve received your application, we expect to have it reviewed and responded to as quickly as possible.
Please make sure when applying that you provide us with up to date and correct contact details.
Some roles within Ultra may need you to complete a test during or before the interview process. We will let you know following your application.
You can see and manage your application history via the applicant gateway. Please check your email for details once you have applied for a role.

Ultra Electronics Command & Sonar Systems

Welcome to Ultra Electronics Command & Sonar Systems, part of the Ultra Electronics Group, we are a UK-based solutions provider and systems integrator that operates in the Defence and Aerospace markets, where we deliver world-leading products, solutions and services to both national and international customers.

I really enjoy my work and it is rewarding to me that my job is important.

…I initially wanted to join the company because I liked the location. When I walked in the door I was greeted pleasantly. I had a good experience with Human Resources and I really like my supervisor. After I received an explanation of what the company does I felt it would be a really interesting business…

There are so many things I enjoy – the people, management, everybody is nice and helps other people. It is a great atmosphere. The workplace is also very clean. I really enjoy my work and it is rewarding to me that my job is important. I’m doing work for the army and I must do it right! It is special that they use what I make. I’m growing because everyday I learn something new. Anybody who wouldn’t want to work here is foolish. We have fun and that makes it good for everyone…

Maria - Senior Assembler (USA)

UK UltraSelect Benefits

As a UK employee you are offered company paid life assurance and membership of a contributory pension scheme as part of UltraSelect, the Group's flexible benefits scheme. Each year Ultra offers a SAYE scheme for all employees. UltraSelect offers important benefits flexibility for all UK employees by giving you the opportunity to consider how you wish to receive your benefits package from the company.

Up to 4x life assurance pension
Private medical insurance
Dental plan
Health screening
AESOP (All Employee Share Ownership Plan)
Holiday flexibility
Retail vouchers
Childcare vouchers
Salary Sacrifice for Cars scheme